We're a small team.
You'll reach a real person.
No support ticket queues. No chatbots. Email us and you'll get a reply from someone who actually uses Sorted BNB to run properties.
General enquiries, feature requests, partnership ideas. Alexander reads everything.
Account issues, billing questions, technical problems. We aim to reply within 4 hours during UK business hours.
Mon–Fri 09:00–18:00 UK time: usually within 2–4 hours.
Weekends: within 24 hours.
Urgent issues: flag in subject line.
London & Edinburgh, United Kingdom.
Built for UK operators, used worldwide.
Quick answers
Go to app.sortedbnb.online/signup — no card needed, 14 days free.
Yes, anytime from your account settings. No notice period.
Email support@sortedbnb.online with your device model and we'll sort it same day.
Yes — invite them as an Admin or Supervisor role. They'll have full access to manage tasks and review completions.
Pro and Custom plan customers get a free 30-minute setup call. Email us to book.
Yes — hosted on Supabase (EU region), UK GDPR compliant, data exportable at any time.