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There are hundreds of generic cleaning checklists on the internet. Most of them tell you to "clean the bathroom" and "wipe surfaces." This is not one of those.
This is the checklist built from running short-let properties in London, Edinburgh and Manchester โ and from looking at exactly which cleaning failures show up in 4-star reviews. Room by room. Item by item.
Before you start: the mindset
Your cleaner isn't cleaning a house. They're resetting a hotel room. The guest will arrive with fresh eyes and high expectations. Everything that was touched by the previous guest needs to be invisible.
That means: smell, not just sight. A clean-looking kitchen that smells of last night's fish fry is a 4-star review.
Entrance and hallway
- [ ] Front door clean and fingerprint-free
- [ ] Doormat hoovered or shaken
- [ ] Light switch wiped
- [ ] Any post or deliveries removed or organised
- [ ] Coat hooks โ any previous guest items removed
- [ ] Welcome pack/guide visible and in correct position
- [ ] Smart lock or key box reset and tested
Photo required: Front door and welcome area from inside
Living room
- [ ] Hoover all carpets and rugs, including edges
- [ ] Wipe all hard surfaces (coffee table, TV unit, window sills)
- [ ] TV remote cleaned with antibacterial wipe
- [ ] Cushions plumped and aligned
- [ ] Throws folded and placed correctly
- [ ] Bin emptied and relined
- [ ] Any windows wiped if leaving marks
- [ ] Check under sofa โ previous guests regularly leave items
Photo required: Full room from entry point
Kitchen
The kitchen is where most 4-star reviews are made. Guests look harder here than anywhere.
- [ ] Hob cleaned (all rings, including sides and underneath)
- [ ] Oven: interior, door glass, and drawer
- [ ] Microwave: interior, turntable, and door
- [ ] Fridge: remove all previous guest items, wipe shelves and door seals
- [ ] Sink and taps scrubbed and polished
- [ ] Dishwasher: empty and clean filter
- [ ] All worktops cleared and wiped
- [ ] Cupboard doors wiped (handles especially)
- [ ] Kettle descaled if needed, filled and reset
- [ ] Consumables checked and restocked: washing-up liquid, dishwasher tablets, kitchen roll, bin bags
- [ ] Bins emptied and relined (inside bin wiped if needed)
- [ ] Floor mopped
Photo required: Clear worktops showing full kitchen counter
Bedroom (per bedroom)
- [ ] Strip all bedding โ duvet cover, pillow cases, fitted sheet, mattress protector
- [ ] Check mattress for damage or stains
- [ ] Fresh bedding made correctly โ hospital corners or hotel fold
- [ ] Pillows plumped and symmetrical
- [ ] Bedside tables wiped and cleared
- [ ] Wardrobe and drawers checked for left items, wiped inside
- [ ] Bedside lamps tested and working
- [ ] Hoover floor including under the bed
- [ ] Window sill wiped
- [ ] Curtains or blinds reset to standard position
- [ ] Check for any items under bed, behind headboard
Photo required: Made bed from foot of bed, showing the full room
Bathroom (per bathroom)
The bathroom is the single biggest driver of cleanliness-related review damage. It also needs to look โ and smell โ impeccable.
- [ ] Toilet: bowl (under rim), seat, lid, base, and around the base
- [ ] Sink and taps: scrubbed and polished
- [ ] Mirror: streak-free
- [ ] Shower: screen/curtain, tiles, floor, drain (hair cleared)
- [ ] Bathtub (if present): full scrub including taps and overflow
- [ ] Extractor fan: wiped down
- [ ] Floor mopped
- [ ] Bins emptied and relined
- [ ] Towel rails: fresh towels folded to hotel standard
- [ ] Soap/shampoo dispenser: refilled or replaced
- [ ] Toilet roll: minimum 2 rolls in bathroom, presented neatly
Photo required: Toilet area, shower area, full sink view
Final walkthrough
Before marking the property as complete:
- [ ] Walk in through the front door as if you're a guest arriving
- [ ] Smell check each room
- [ ] Check all lights work
- [ ] Check boiler/thermostat is set correctly
- [ ] All windows closed and locked
- [ ] Check all external doors close and lock properly
- [ ] Smart lock/key box tested with the guest code
- [ ] Welcome pack visible with correct Wi-Fi details
Photo required: One full-room photo per room
Why the photos matter
The checklist is proof for you. The photos are proof for disputes.
When a guest claims the bathroom wasn't clean, you need a photo taken at the end of the clean showing a spotless bathroom. Without it, you're in a "guest said / cleaner said" situation that Airbnb and Booking.com will almost always resolve in the guest's favour.
Required photos: entry, living room, kitchen, each bedroom (from foot of bed), each bathroom. That's typically 5โ8 photos per property per clean. Takes 3 minutes. Worth significantly more when you need them.
Running this as a system
Giving your cleaner this checklist in a WhatsApp message doesn't make it a system. A system is:
- Cleaner opens the task in the app
- Each item is a mandatory tick
- Photo upload is required on critical items
- The host is notified when the clean is marked complete
- No green tick without evidence
That's the difference between a checklist and a system. One has consequences; the other is a suggestion.

Alexander
Alexander manages a small portfolio of UK short-term rentals and built Sorted BNB to solve the operational chaos he ran into himself. He writes about cleaning standards, scaling, and what it actually takes to run STR properly in the UK.
Email Alexander